Shipping and Returns
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with ChestKraft. The shipment /delivery time is an approximate time mentioned by the vendor against each product. ChestKraft shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond our control.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. ChestKraft reserves the right to confirm and validate the information and other details provided by the user at any point of time and to confirm the order over an email/telephone/mobile/ call. If upon confirmation, such user details are found not true (wholly or partly), we have the right in our sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
All Duties and taxes for international shipping shall be borne by the customer. Chestkraft is not liable to pay any Duties or Taxes for International Shipping.
RETURNS
We have a customer friendly return policy and offer unconditional returns if intimated within 48 hours of delivery and returned within 7 days. In addition, we reimburse the cost of retrun courier as well upon request by the customer, once we have received the product.
Chestkraft acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets or marketplace orders.
Any product that has been hampered or damaged while transportation MUST be notified by email within 72 hours of the product being delivered. In such cases, the customer will have to call us at +91-9911440647 and a prompt response is guaranteed from our end and we will ship a new unit upon receiving the returned product. The customer must ensure that the returned unit is packed in its original packing including any bubble wraps etc. so that the product is not damaged in return transit.
In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of 1 month. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 6 months.
Need help?
Contact us at +91-9911440647 for questions related to refunds and returns.